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SSLRP

The Sewer Service Line Replacement Program (SSLRP) went into effect on January 2, 2013, to help eligible property owners who are domestic customers in Little Rock with the cost of replacing their sewer service line by reimbursing up to $2,500. This program is part of an ongoing effort to reduce inflow and infiltration, which increases the cost of sanitary sewer collection and treatment as well as the customer’s monthly bill.

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

IDENTIFY REPAIRS

LRWRA or resident identifies a defective residential service line through integrity testing or investigation by a plumber.

IDENTIFY REPAIRS

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

DETERMINE ELIGIBILITY

LRWRA receives the application, reviews it, makes a site visit, and conducts other activities to determine eligibility.

DETERMINE ELIGIBILITY

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

QUALIFY

LRWRA informs residential customer their service line qualifies for this program. Customer has 90 days to complete the work.

Qualify

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

GATHER PERMITS

You or a plumber contacts LRWRA’s Permits Desk for a permit, etc., before starting work.

Gather Permits

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

COMPLETE THE WORK

A qualified person completes the work and calls LRWRA for a replacement sewer service line inspection.

Complete the work

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

INSPECTION

LRWRA inspects replacement sewer service line.

INSPECTION

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

SUBMIT INVOICE

Submit the plumber’s invoice, or owner-installed receipts for material and equipment to LRWRA for reimbursement.

SUBMIT INVOICE

YOUR PATH THROUGH THE PROCESS:

FROM NOTIFICATION TO REIMBURSEMENT

CHECK ISSUED

LRWRA issues a reimbursement check to the residential customer for up to $2,500.

CHECK ISSUED
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SSLRP (Sewer Service Line Replacement Program)

The Sewer Service Line Replacement Program (SSLRP) went into effect on January 2, 2013, to help eligible property owners who are domestic customers in Little Rock with the cost for total replacement of their sewer service line by reimbursing up to $2,500. This program is part of an ongoing effort to reduce inflow and infiltration, which increases the cost of sanitary sewer collection and treatment as well as the customer’s monthly bill.

How It Works

Once a residential customer or LRWRA determines (either by a plumber or through integrity testing performed by LRWRA) that a total service line replacement is necessary, the property owner may request a Sewer Service Line Replacement Program application from LRWRA by calling 501-688-1426 or emailing Permits@lrwra.com.

After LRWRA receives the completed SSLRP application, the property owner or plumber will contact the LRWRA permits desk at (501) 688-1420 to schedule an Eligibility Inspection to determine if the residential customer’s service line qualifies for this program. The property owner will be advised after the Eligibility Inspection whether or not the service line qualifies for replacement under the program, based on its construction materials and other factors.

The next step will be for either the property owner or the Master Plumber to obtain a Sewer Service Replacement Permit before work begins.

Upon completion of the service line replacement, LRWRA will make a final inspection. If the work is satisfactory, the property owner will then submit all invoices, including the Master Plumber’s invoice and all LRWRA permit fees, if applicable.

Finally, LRWRA will issue a reimbursement check up to $2,500 to the property owner.

Details, Documents & Forms

With the recommendation of the Little Rock Water Reclamation Commission (formerly the Little Rock Sanitary Sewer Committee), the Little Rock Board of Directors, on June 5, 2012, passed Ordinance No. 20,590, which established the Sewer Service Line Replacement (SSLRP) Program. The SSLRP Program is funded by adding $1 to the monthly residential bill of all domestic customers with a water meter of 3/4 inch or smaller. All funds collected for the program are placed in a special fund used solely for reimbursing eligible participants. The maximum reimbursement to any eligible participant was set at $2,500.

Beginning January 4, 2016, an alternate funding source became available for use when specified conditions are met by the domestic customer. The SSLRP Program Procedures were revised at that time to clarify the requirements to qualify for this funding source. The overall effect of the revision was to accelerate the rate of reduction in inflow and infiltration in the collection system by providing funds for more qualifying domestic customers to completely replace their failing sewer service lines and become eligible for the $2,500 maximum reimbursement. This revision to the Program has been recognized nationally through the EPA Pisces Award.

The SSLRP Program was designed to encourage the total replacement of older sewer service lines, which contribute to stormwater infiltration into the Collection System. Replacing older sewer service lines helps reduce the costs of adding capacity to the Collection System. It also reduces the amount of sewage flow to the Water Reclamation Facilities.

Frequently Asked Questions
What is the Sewer Service Line Replacement Program (SSLRP)?

The SSLRP is a program designed to assist eligible residential Property Owners with the cost of total replacement of the private sewer service line.

What is a sewer service line?

The service line is the plumbing connection extending five (5) feet from the residence to the sanitary sewer main. The service line is part of the Property Owners’ assets. It is the Property Owners’ responsibility to maintain and, when necessary, repair or replace a defective sewer service line.

When does a service line require replacement?

Several factors can influence a service line’s lifespan, including age, pipe material, ground conditions, trees, and other plants.

The Property Owners may notice or experience difficulties with slow drains and backups. The service line may require total replacement if any of the above factors render it incapable of moving wastewater from the property to the sanitary sewer collection system. In general, a qualified Master Plumber should be able to advise a Property Owner whether the service line can be repaired or if a total replacement is required.

What is smoke testing and how and why is it done?

Little Rock Water Reclamation Authority (LRWRA) conducts smoke testing during capital projects to determine whether there is Inflow and Infiltration (I&I) in existing mains. This is a large-scale endeavor covering multiple sewer lines and the associated service lines. LRWRA does NOT conduct smoke testing on individual Property Owners’ sewer service lines.

Who is eligible to participate in the program?

The Property Owners of a single-family residence that use meters of 3/4 inch or less, and are customers of LRWRA.

How do I determine if I can apply for the program?

If the Property Owner has been made aware, either through their own investigation (plumber) or through a letter from LRWRA stating that the sewer service line failed smoke testing and thus requires a repair or replacement, then the Property Owner may apply to the SSLRP Program by following the SSLRP Program Procedure to determine eligibility. Applications can be obtained in person at LRWRA, 11 Clearwater Drive, Little Rock, Arkansas, 72204; on the webpage for the Sewer Service Line Replacement Program; or by calling LRWRA at 501-688-1426 or 501-688-1420.

What can I expect when I apply for the program?

After LRWRA reviews the application, a site visit may be scheduled to determine eligibility. Factors considered for eligibility include pipe age, pipe material, and pipe condition. Older pipes that do not meet the current LRWRA specification for pipe materials (LRWRA Standard Specifications 02610), pipes that are deteriorated and are allowing inflow and infiltration of groundwater, or pipes that have collapsed, qualify for the SSLRP. Full program procedures are available on the SSLRP webpage or by calling 501-688-1426 or 501-688-1420.

How soon can I expect reimbursement and how much will I get?

Eligible participants for SSLRP can be reimbursed for expenses incurred for the total replacement of the sewer service line, up to $2,500. Upon completion of the work and submittal of the Reimbursement Form to LRWRA, customers will be issued a check for the eligible reimbursement amount, usually within 2 weeks of submittal.

Where does the money for the program come from?

In June 2012, the Little Rock Board of Directors passed Ordinance No. 20,590, which named the ordinance the “Sewer Service Line Replacement Program.” Ordinance No. 20,590 implemented funding for the Sewer Service Line Replacement Program (SSLRP) through the addition of $1 to the sewer bill for each residential service line under 3/4 inches. This money is placed in a special fund from which only reimbursements through the SSLRP can be withdrawn, ensuring that the funds are returned to the ratepayers of the City of Little Rock.